After-sale Warranty-英创微波

Sample Description Order Process After-sale Warranty Common Problem

Because high-frequency tubes are high-value products, they only provide free samples for customers with mass production (users bear the courier fee). For non-production users, the sample needs to be purchased. If the sample cannot be used, the company will give a refund according to the 60-day warranty.

Customers who need to provide free samples are required to provide the following information.

Business license
Description of the product requirements
Sample technician contact
Sample address

Note: The relevant sample technician contact information must be provided so that we can track the sample product and our technical staff can also provide technical support to reduce the customer's detour.

The following is the ordering process for purchasing our products and related document template information.

The first step: inquiry

The customer asks about the price of the product and the relevant situation. For the company and products, please refer to this website. The website has detailed company introduction, product parameter specification, product appearance, quality assurance, first-time service and other information. If you have any questions, feel free to contact us.

Step 2: Place an order and sign

The customer clearly intent to purchase, our company inquires about product inventory or arranges production, determines the delivery date, payment method, etc., both parties sign the purchase and sale contract.

The third step: 3

The client pays for the order according to the contract, and execution time of the contract starts from the date of payment. After that, the client informs the company of the payment, or fax mail remittance voucher. Next, the company confirms that the client will execute the contract after payment according to the contract, and arrange the production and delivery with the warehouse.

The fourth step:4

The company's goods are shipped, our sales contact informs the customer of the invoice, etc., and the client is ready to receive the goods.

The company is a production-oriented enterprise that has passed the ISO9001:2008 international quality system certification. It is abiding by contracts and keeping promises and operating honestly. Provide the following after-sales protection to customers, reducing customer risk to zero.

60-day warranty

Any device manufactured by Huagao in Wuxi will be given a 60-day warranty. The factory will give 100% refund due to damage caused by product performance and reliability.

Third party payment

Third-party payment can be made by Alipay and Huaqiang.com to ensure that the customer has zero risk. In order not to affect Party A's cash flow, the customer will confirm the loan within 2 weeks without any problem.

Technical Support

For customers to use the company's products, the company will provide technical support fo your technical personnel, and provide a successful use of the program.

The following are the questions that users often consult, and they are sorted out for users' reference.

Business related

What kind of company is Yingtron?
Answer: We are a production-oriented company that has passed the ISO9001:2008 international quality system certification.
What is the production capacity of Yingtron?
Answer: We have chip design and development department, ceramic tube seat R & D, production department, and finished product assembly production line, which can produce 8000-10000 RF tubes per day, with an annual production capacity of 3 million RF tubes.
Has your company obtained any certificates?
Answer: Yes. we have ISO9001:2008 and RHoS certificate.

Order related

How to settle the shipping cost?
Answer: Our company will cover the general shipping costs of roads, railways and waterways. If you need air and express delivery, you will pay for the shipping.
Does your company have an agent?
Answer: Yes, and we are setting up agents all over the country.
What is the payment terms?
Answer: Generally, products are shipped after we receive payment. Customers who have long-term relationships and established credit can negotiate on deferred payments.
How long is the delivery time after ordering the transistor?
Answer: If there is a finished product in advance, the order will be shipped on the same day or the next day.
If there is no finished product inventory, but there is chip inventory, the order will be shipped within 7-10 days.
If there is no chip inventory, it takes 50-60 days to deliver the order.
Because the production process of the semiconductor chip is extremely complicated, it takes 45-55 days to have the transistors ready for shipping.
Therefore, we hope that customers order in advance, or tell us the demand forecast in advance, so that we can produce and prepare goods for you as soon as possible.

Product related

What is the difference between your company's products and original products?
Answer: Our products are manufactured according to the original product's standards, characteristics, curve, shape and reliability.
Does your company have samples and other references?
Answer: Our company provides the following free of charge: (1) company samples. (2) high-frequency tube 2000 model parameter manual. Feel free to contact us for more details.
Why are your company's products more expensive than original products?
Answer: (1) The low-priced products that customers buy on the market may be unreliable counterfeit goods, (2) if the quantity of the order is small, it is difficult to achieve economies of scale, so our production cost rises. Therefore, the higher quantity that customers order, the lower price we can offer to our customers.
What are the application areas of your products?
Answer: Widely used in military and civilian radio, radar, single sideband communication, microwave relay, ground cable, submarine cable, satellite communication, television transmitter, differential transmitter, FM radio and remote sensing measurement, measurement and control, power, civil appliances, etc. field
Does your company produce lead-free products?
Answer: Yes.